Improving Customer Experience
Analyse, recommend and drive change
Interesting and challenging industry
Who we are
Vector is leading the transformation of the energy sector to create a new energy future. We are challenging and reinventing the ways communities and businesses are powered and connected so they can grow and thrive. Our customers want smarter, more sustainable energy solutions, and we are stepping up to meet the challenge through world-class technology and innovation. At the heart of this is our desire for customer experience excellence. We are looking for highly talented and motivated people to join our team and help make it happen.
About the role
This role is about improving the customer experience. By understanding, mapping and challenging our current processes around how we deliver our services and present information to our customers, you can directly influence improvements. As a result of your insight, you will need to design and manage a number of processes, systems and information platform change projects. This role is instrumental in articulating the requirements for exciting business improvement initiatives and seeing these opportunities through to successful implementation. You will achieve this through your collaborative approach to identifying opportunities, your investigative problem-solving techniques, and your ability to engage and manage stakeholders to deliver the changes.
Who we are looking for
We are looking for an enthusiastic team player who can bring a combination of business analysis skills, innovation, and great stakeholder engagement techniques to the role. This is an interesting and busy role requiring high quality documentation and output whilst working on multiple projects at one time.
The following skills and attributes will help make you successful in this role-
Successful track record of identifying and driving process improvements
Some formal business analysis/process mapping training to produce visual process maps
Skilled at gathering business requirements and documentation at both a high and detailed level
Excellent relationship building skills and confidence to engage at all levels
Excellent grasp of technology – think self-service!
Experience working in an electrical, industrial or infrastructure type environment would be of benefit.
What we can offer you:
We take pride in our vision and values, working together to create a new energy future.
You'll be joining a dynamic company that provides the ideal career environment for individuals with high calibre experience and skills. You'll be offered a competitive salary, a range of great benefits, and the opportunity to grow your skills and make a real difference in a supportive, high-performing team.
Vector engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. Vector respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.
We welcome applications from all individuals. If you require assistance or accessibility support from us during the application and selection process, please do not hesitate to call us on 09 978 8367 or email email@example.com.