Mātanga Pirihongo CRM me te Tuku Loyalty CRM & Offer Specialist - Wellington
About Z
Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.
We are proud to be the Kiwi contingent of Ampol, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people.
About the team
We love our customers and especially love it when they keep coming back to enjoy Z! Z Rewards is our award-winning Loyalty programme and we are excited to welcome a Mātanga Pirihongo CRM me te Tuku Loyalty CRM & Offer Specialist to the team. We have some pretty exciting mahi happening with lots more planned – this is where you come in!
About the role
Joining us as our Mātanga Pirihongo CRM me te Tuku Loyalty CRM & Offer Specialist will see you involved in creating world class loyalty experiences. Your mahi will be varied and you will have the opportunity to develop a wide range of direct to customer marketing activities to drive customer acquisition, retention and growth in both the Z and Caltex channels. You will also be responsible for the successful implementation of database driven marketing initiatives.
This role can be based in either Tāmaki Makaurau Auckland or Te Whanganui-a-Tara Wellington.
You will have the opportunity to
Develop and execute data-driven marketing campaigns across emails and wider digital channels
Track, measure and understand the effectiveness of offers and campaign activity and refine to improve customer retention, growth and ultimately, customer lifetime value
Support the Loyalty Offer Delivery Lead and Senior Marketing Manager – Customer Engagement on the development and implementation of Z’s loyalty programme marketing and communications
Manage our agency partners and internal stakeholders day to day and providing updates to the Loyalty Offer Delivery Lead and Senior Marketing Manager – Customer Engagement.
Be at the forefront of Z’s exciting new rewards programme, Z Rewards!
What you’ll bring to Z
Proven experience in data driven marketing through marketing automation, the ability to deliver effective personalised marketing campaigns to achieve tactical and strategic outcomes
Strong agency and stakeholder management skills, the ability to partner effectively to deliver on time and on budget outcomes while providing the needed communications
Experience with Salesforce would be ideal as well as an openness to embrace new technologies
The ability to effectively understand and action insights balanced with creating emotional connections in our campaigns
Excellent prioritisation skills, we are working at pace and priorities will change quickly – you will need to be nimble, adaptable and have the ability to prioritise and re-prioritise as needed
A drive for success and to contribute to a world class loyalty programme at Z
And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.
Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
What we can offer you
A competitive remuneration package including short-term incentive plan, medical insurance and an enhanced employer contribution for KiwiSaver
Generous leave provisions including sick leave, wellbeing leave, parental leave benefits and the option to buy additional leave
The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
Access to Z’s Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 150+ retailers in Aotearoa New Zealand that assist with everyday living expenses
The opportunity to contribute and be part of a supportive team that is here to make a difference
A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you
The base salary range for this role is $96,000 to $111,000 per annum, plus 15% STI based on company and individual performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.
Why Z?
Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.
At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled.
We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If Z sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why. This is our founding document and provides further insights in what it means to part of the Z whānau.
If Z feels like a good match for your head and your heart, come join us for one heck of a journey!
Whakauru | Apply
Please include a cover letter in your application, telling us why you’re a great fit for Z.
Applications close: Friday 8th May 2026
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
To be considered for this position you must have the legal right to live and work in New Zealand
