Advisor – Customer Engagement | Kaitohutohu Kiritaki - Wellington
Get out-and-about to help understand our customers
Combine your passion for people with your passion for data
Hybrid working opportunity
About Us | Ko mātou
Stats NZ | Tatauranga Aotearoa is a Central Government employer of 1200+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.
What's in it for you? | Ngā hua ka riro ki a koe
We encourage you to go to our careers site to learn more about the Way We Work at Stats NZ and also check out our benefits. We want working for us… to work for you!!
Starting salary: $76,494 - $89,993 + superannuation
Other benefits of joining Stats NZ include:
Balance life and work commitments
Develop and grow your career (coaching, training, study support, secondments)
Contribute to meaningful work that makes a difference to all people in Aotearoa
3 extra annual leave days (taken during Christmas office closure)
City based offices that cater to a variety of working styles and needs
State of the art, 6-star green building in Wellington
The role | Te tūnga
Reporting to the Unit Manager - Customer Services and Support Team, your focus is supporting the planning and delivery of effective customer engagement. You will be a passionate presenter and advocate for the value of data and statistics, helping customers understand and use data effectively. You will take our customers on a journey across the life cycle of our products & services, empowering them to provide feedback that can be used to deliver greater value and better meet their needs. The role is based in Wellington but Auckland and Christchurch would be considered for the right candidate.
This role would suit someone who can bring:
A proven track record of a customer-centric mindset i.e. having the needs of customers front of mind
Strong relationship building and collaboration skills
Experience delivering presentations and discussions to a diverse group of customers
Resilience and flexibility, you thrive and can make decisions in a dynamic and complex environment
Experience with organisation planning, logistics and event management
Knowledge or commitment to developing understanding of Te Tiriti, Tikanga, Te Reo, Te Ao Māori
Demonstrated advocacy for, or support of, diversity and inclusion.
What you bring | Nōu te rourou
We understand transferable skills can come from experience gained from outside of work. We encourage you to be you in your application.
We are committed to diversity, equity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in all these areas already, but you do need to be on board with learning and have a genuine interest and willingness to grow on this journey with us.
Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ.
How to apply | Me pēhea te tuku tono
If this sounds like you, click on the Apply now button to be redirected to the application page on our careers site. The position description is located on the right-hand side of the page.
We will be screening applications as we receive them to move swiftly to interview. You may be asked to complete a pre-interview screen via phone or video. Please let us know in your application if we need to make any specific accommodations during our process.
Please reach out to recruitment@stats.govt.nz if you have any questions.
You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process.
Note to Recruitment Agencies: unsolicited CVs will not be accepted.
