Bank Manager - Terrace End (Palmerston North)

Bank Manager, Terrace End

• Terrace End Branch | Palmerston North

• Full time, Permanent
  

Mō te tūranga | About the role

At Westpac, we’re here to take action now for a better future. As the Senior Bank Manager of our Palmerston North branch, you’ll lead one of our largest and most strategically important Manawatū banking teams, helping shape how we serve customers, support local businesses, and contribute to the wider community.

This is a people-first leadership role with real local impact. You’ll create an environment where customers feel welcome and supported, your team feel confident and valued, and the branch delivers strong outcomes with care, consistency and purpose.

Reporting to the Regional Manager, you’ll lead the overall performance, culture and rhythm of the branch. You’ll build trusted relationships across the bank and throughout the community, help your team grow, and ensure the branch delivers exceptional customer experiences across personal banking, business banking and wealth.

In this role, you’ll:

• lead and support a diverse team to do their best mahi and deliver great customer outcomes

• grow a strong branch culture grounded in trust, coaching, inclusion and accountability

• create a great in-branch experience for customers, business partners and community stakeholders

• build and strengthen local relationships so Westpac shows up as a trusted part of the community

• balance performance, operational excellence and risk management in a way that supports sustainable success

• help shape how your branch uses its people, spaces and tools to serve customers well
  

You might already be leading in banking. Or you may be working in another customer-focused environment where you’ve built high-performing teams, led change, and earned trust through your leadership. If you’re someone who leads with clarity, backs their people, stays close to customers, and wants to make a visible difference in your local community, we’d love to hear from you.

Ngā mea kia whai angitū ai koe | What you’ll bring
We’re looking for someone who combines strong commercial judgement with genuine people leadership.

You’ll likely bring:

• experience leading a team in a customer-facing environment

• confidence building strong relationships with customers, colleagues and local stakeholders

• sound knowledge of financial services, lending, or a closely related industry a track record of coaching others and lifting performance through support and accountability

• the ability to lead through change with resilience, good judgement and care an understanding of risk, compliance and the importance of doing the basics brilliantly

It would also be useful if you bring:

• knowledge of the local market and community

• a Financial Adviser qualification

• tertiary study in business, finance, or a related field

Westpac Hei Wāhi Mahi – Working at Westpac

At Westpac, our mission is to have New Zealand’s best professionals, to be recognised as a place where talent is developed to its fullest potential and where aspiring and current employees see Westpac as one of THE places to work. Along with this, we offer a range of benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave

• Purchased leave options up to 4 weeks per year

• Banking benefits and insurance discounts

• Career growth – we promote internal capability; we have programmes that recognise star performers

• Market leading superannuation and KiwiSaver options

• Environmental and community care programmes

• Generous parental leave – and top up government paid parental leave

• School holiday subsidy - help you balance work and family during school holidays
  

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

30 July 2026