Kaiārahi Pokapū Tauira - Student Service Centre Adviser (Wellington)
Are you a self-starter with a positive approach interested in a fixed-term, full-time role?
Do you have the ability to quickly absorb and apply new information, systems, and processes?
Can you work efficiently and collaboratively while maintaining an eye for detail and continuous improvement?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting for fixed-term, full-time Kaiārahi Pokapū Tauira - Student Service Centre Advisers to join our Student Service Centre team within Tītoko. The positions are to give support to the permanent team during our peak time of November to March.
Our Kaiārahi Pokapū Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public.
The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.
Key responsibilities:
Provide high-quality advice and support on all general enquiries through a range of channels, including face-to-face, phone, email, and other channels.
Maintain a high level of knowledge and understanding of the University’s services, systems and processes to support exceptional customer service.
Accurately record interactions and maintain student records as required.
Work closely with team members and other departments to resolve complex issues.
Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.
Ō pūmanawa - About you
Key requirements:
Previous experience in a customer service role.
Demonstrated experience of quickly absorbing and applying new information, systems, and processes.
Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.
Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.
Ability to remain calm under pressure and resilience in handling high volumes of work.
A self-starter with a positive approach to work and a passion for people and continuous learning.
Proficient computer skills.
Role Description: Click here to see further information, including salary details.
If this link is not available, click 'apply' to view this on the University careers page.
Close date for vacancy: 26 January 2026.
Contact details for vacancy: If you have any questions regarding this role please get in touch with Sarah Davies (sarah.davies@vuw.ac.nz).
How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.
We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.
Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.
Ētahi kōrero hai āwhina i a koe - Why you should join our team
Discover the Student Service Centre within the office of the DVC, Students! This centralised, efficient hub offers consistent and accurate help and advice. Students can access a wide range of administration services through face-to-face, email, phone, and the student portal. We provide professional support tailored to student's needs. Empower students in their academic journey with us!
