Property Maintenance Coordinator - Porirua
About the role
The Property Maintenance Coordinator plays a central role in coordinating the delivery of responsive, preventative, and planned maintenance activities across the Te Āhuru Mōwai housing portfolio. The role is responsible for receiving and triaging maintenance requests, undertaking basic job scoping, coordinating and releasing work to approved contractors and internal maintenance personnel, and overseeing maintenance activities through to completion. This includes supporting the delivery of larger planned maintenance programmes, ensuring works are completed in accordance with Te Āhuru Mōwai standards, agreed procedures, contractual requirements, budgets, and timeframes, while supporting positive tenant outcomes. A key focus of the role is the accurate management of maintenance information, programmes, and workflows. The Property Maintenance Coordinator is responsible for maintaining the Housing Information System and associated maintenance records, ensuring information is current, accurate, and capable of supporting operational decision-making, contractor performance monitoring, asset planning, reporting, and continuous improvement initiatives.
Key responsibilities
Efficient management of the scheduled preventative maintenance programme
Receive and triage incoming maintenance requests, ensuring all relevant information is captured accurately
Assess each request to determine the scope of work, priority, and the most suitable trade required
Conduct basic scoping of maintenance works and gather sufficient information to ensure contractors understand the work required
Schedule and release responsive and planned maintenance jobs to appropriate contractors or in-house MIV
Coordinate planned maintenance programmes and larger maintenance projects, ensuring works are delivered in accordance with approved schedules, budgets, and quality standards
Monitor the progress of responsive and planned maintenance works, ensuring deadlines, performance expectations, and quality standards are met
Identify and escalate complex, high-risk, or significant maintenance issues to the Manager for review and direction
Verify completion of maintenance works and ensure all required documentation, warranties, compliance certificates, and records are received and stored appropriately
Maintain accurate records of all maintenance activities, including job status, costs, contractor performance, and outcomes
About you
Previous experience in an administrative or coordination role, preferably in property, facilities, or maintenance management
Experience in Property or Social Housing preferred but not essential
Familiarity with Housing Information systems or maintenance software advantageous but not essential
Knowledge of common trades (plumbing, electrical, carpentry) advantageous but not essential
Strong administrative skills, including data entry, record keeping, and systems management
Ability to manage multiple tasks and competing priorities effectively
Excellent communication skills, both written and verbal
High attention to detail and accuracy
Problem-solving and decision-making ability to assess work scope and allocate resources
Full driver's licence required
Applicant must live and have the right to work in New Zealand.
