Support positive behaviour and assist in resolving issues within the residential community.
Coordinate resident representation and opportunities for residents to have a voice.
Support communications and social media initiatives that keep residents informed and engaged.
Assist with critical incidents and emergency situations when required.
Contribute to a collaborative Residential Life and wider Accommodation Services team.
The role operates within the requirements of the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 and plays an important role in ensuring our residential communities are safe, inclusive and supportive.
About You
You'll genuinely enjoy working with people and understand that strong residential communities are built through relationships, engagement, creativity and consistent support. You'll bring energy, initiative and sound judgement, along with the ability to respond appropriately when residents are experiencing challenges.
Ideally, you'll have:
Experience in customer service, student support, youth work, community development, or another people-focused environment.
Experience planning and coordinating events or activities.
Strong communication and relationship-building skills.
Confidence engaging with a diverse range of students and stakeholders.
Excellent organisational skills and the ability to manage competing priorities.
A proactive and solution-focused approach.
The ability to remain calm and make sound decisions in challenging situations.
Confidence using digital systems and social media platforms.
Experience in tertiary accommodation, youth work, social work, community development, or working with young people would be advantageous. However, we are equally interested in candidates who can demonstrate transferable skills and the right approach.
A tertiary qualification is desirable, and you must hold a current New Zealand driver's licence.
A Role Where You Can Make a Difference
Living in university accommodation can be one of the most significant and formative parts of a student's university experience. For many residents, it is their first time living away from home, building new friendships and learning to navigate life independently.
As Residential Life Coordinator, you'll have the opportunity to shape that experience by helping students build connections, develop confidence, access support when needed, and create memories that last well beyond their time in the Halls.
This is a live-in position and includes participation in the after-hours on-call roster, including responding to incidents and emergencies when required. As part of this responsibility, the Residential Life Coordinator will be on call approximately one week in every three (around 17 weeks per year) to provide support for emergency situations and Residential Assistant (RA) escalations outside normal working hours. An on-call allowance is provided.
If you're passionate about working with students, building communities and creating a residential experience where people feel they belong, we'd love to hear from you.
A safety check in accordance with the Vulnerable Children Act 2014 and the Vulnerable Children (Requirements for Safety Checks of Children's Workers) Regulations 2015 is required. Part of this process includes a requirement to pass the police vetting part of the safety check.
Why Massey?
At Massey University, we are committed to providing a world-class student experience and an inclusive, supportive environment for our staff and students alike.
Staff benefits include:
Up to 6.75% employer contribution to the UniSaver Superannuation Scheme.
Five university holidays in addition to your annual leave.
Subsidised Southern Cross Healthcare plan for you and your family.
Special staff rates available for Massey University accommodation.
Staff purchasing benefits and discounts at numerous commercial and retail businesses across New Zealand.
Comprehensive professional development and training opportunities.
Please apply online through the Massey University Jobs Portal prior to the closing date Wednesday 18 November 2026, 11.00pm.
