Records Support Specialist - Wellington

Type: Fixed term
Hours: Full time
Location: Wellington
Business Group: Survivor Experiences Services 
Branch: Partnerships and Commissions
Salary: $71,767 - $89,310

• Do you have a passion to help people achieve what has previously been a struggle?

• Are you a case management or contact centre professional?

• With a strong interest/understanding of Public Records, Information Management and Archives?

• Are you resilient and empathetic with emotional strength, sound judgement and tact in dealing with complex and sensitive issues?

• Are you confident in making a difference for Survivors of trauma?

• Do you enjoy working with uncertainty?

Then this role may be for you.

Better New Zealand 

Working at Department of Internal Affairs Te Tari Taiwhenua, you’ll have the opportunity to make a real difference in the lives of New Zealanders. 

Survivor Experiences Service

Te Tari Taiwhenua provides continued support to Survivors of abuse in care through the Survivor Experiences Service.

The Survivor Experiences Service provides a safe, supportive, confidential place for Survivors to share their experiences of abuse in care, to support healing, and a service to assist survivors to access and understand their care records.

Survivor experiences shared with the Service can be brought together to deepen understanding of abuse in care and how to prevent it. 

By assisting Survivors to access and understand their care records, we can help to provide understanding, and remove gaps in Survivors’ history to help with their healing journey.

Records Support Specialist role

As the Records Support Specialist you will deliver high-quality survivor focused case management services as part of our Contact, Support & Records Services team. 

With a strong focus on Information and Records Management, understanding relevant legislation regarding release and request will be key.

You will work collaboratively with the team to ensure the safety of those who contact us, ensuring that they have all the information they need to participate in our service.

You will maintain and utilise your strong administration skills, updating our records management system, engaging with Records holders, to request information, and engaging with our survivors. 

Requesting records from Records Holders, will require an awareness of Privacy Principles and the Privacy Act, Official Information Act Requests, & Public Records Act 

To be successful in this role you will have:

• A case management and or contact centre background preferably in a community or mental health setting

• Strong interpersonal skills including conflict resolution, relationship management and the ability to positively influence others

• Demonstrated well developed self-management skills with the ability to stay calm and focused in challenging situations

• Good organisational skills, including time management and administration along with the ability multi-tasking 

• Proficient in diversity and inclusion, and promoting inclusive approaches around tikanga Māori, Pacific cultures, Deaf culture, and accessibility and inclusion of disabled people. 

• Comfortable working in a complex and ambiguous environment, demonstrating your adaptability on a daily basis.

You'll be joining a team passionate about supporting Survivors of trauma from abuse in care.  This is your opportunity to make a positive difference and increase access to support and healing for those who have experienced abuse in care.

At Te Tari Taiwhenua we're keen supporters of flexibility; we value facetime to build strong relationships, as well as working from home and flexing hours to fit with your real life. In joining us, you'll get interesting work that's unique within New Zealand, that brings awesome opportunities to grow your skills and develop your career. You'll see that the work you do here is meaningful and makes a real difference. 

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.  Even if you don't think you meet all the criteria, but you're excited about this opportunity, please do get in touch - we value the different skills and experience that diversity brings.

If you want a job where the work you do matters to New Zealand, there is a rewarding career waiting for you at Te Tari. We look forward to hearing from you.

Applications close: 5pm 27 June 2025
For more information please contact: shelley.coburn@survivorexperiences.govt.nz
Job description: To review the full job description, please click here.